Terms of Service

You must provide accurate account information and keep your login credentials secure. You are responsible for activity under your account and must notify us promptly if you believe it has been compromised. You may not sell, share, or transfer your account.

• Credits are prepaid digital units used to request video and image generations.
• Credits have no cash value and cannot be transferred between accounts.
• Subscription credits refill monthly and do not roll over into a later monthly period unless a plan expressly states otherwise.
• Top-up credits do not expire while your account remains active.
• Failed, canceled, or safety-blocked generations are automatically refunded to your account in credits.

Subscriptions renew automatically at the stated interval until canceled. You may cancel at any time through the billing portal in your account. Cancellation stops future renewals and takes effect at the end of the current paid billing period. Our Refund Policy applies to purchases and billing corrections.

Virtual Engine Video uses third-party artificial intelligence model providers to process generation requests. You retain ownership of your prompts, uploads, and generated outputs to the extent permitted by law. Your use and ownership of outputs are also subject to any applicable terms, restrictions, or rights of the model provider that created them. You are responsible for confirming that your intended use is lawful.

You must comply with our Acceptable Use Policy and applicable law. We may remove content, limit access, suspend, or terminate accounts that violate our policies, threaten the service or others, misuse provider systems, or engage in fraud or abuse. Serious or repeated violations may result in termination without a refund.

Models, features, processing times, and availability may change. We may modify or discontinue parts of the service, including third-party models, and cannot guarantee that every generation will complete or produce a particular result.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY. AI OUTPUTS MAY BE INACCURATE, UNEXPECTED, OR SIMILAR TO CONTENT PRODUCED FOR OTHERS.

TO THE FULLEST EXTENT PERMITTED BY LAW, VIRTUAL ENGINE AI AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, USE, OR GOODWILL. OUR TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. Courts located in Delaware will have exclusive jurisdiction over disputes arising from these terms or the service, unless applicable law requires otherwise.

Questions about these terms may be sent to admin@virtualengine.ai.